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Posted in Digital Marketing Platforms , e-commerce
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22/11 2013

SiteCore Acquires CommerceServer – From Technology Fragmentation to Consolidation

From technology fragmentation to consolidation

The recent (2 days ago to be precise) acquisition of CommerceServer.net (a leading eCommerce platform) by SiteCore (a leading Web Experience Management Platform) is not just a flash in the pan. While it may sound like yet another technology acquisitions, I see this as a step towards the eventual “convergence” & “consolidation” within the broader marketing technology ecosystem, a rather big step.

The timing of this acquisition is an interesting co-incidence because just last week I posted a blog on the Technology Dilemma around what fuels a brand’s eStore experience. The ideal answer to that question has usually been the most expensive and complex implementation – a hybrid approach that leverages the best of both worlds, using a WCM (web content management system) to drive the consumer experience with advanced targeting and personalization capabilities while the eCommerce platform handles all eCommerce transactions, product catalog, dynamic pricing, order management and other transactional capabilities WITHOUT worrying about delivering the consumer experience (refer to a depiction from www.getElastic.com).

WCM - eCommerce Hybrid Model

WCM – eCommerce Hybrid Model

Having said that, perceiving this acquisition as a simple integration between a WCM and eCommerce platform would be short sighted – for me these are the first few steps towards solving a larger problem of disparate and fragmented marketing technology landscape that requires a high degree of stitching and integration, an effort that is not only complex but also highly expensive. The underlying technology & data fragmentation often leads to isolated and dis-connected consumer experiences. Hence a growing need for a Marketing Operating System (mOS) that has the nuts & bolts of core marketing capabilities out of the box, allowing the marketers, strategists and creative to focus on consumer engagement and experiences instead of technology & data integration.

I honestly expect and hope for more acquisitions and collaboration in similar direction from the Adobe, IBM, Oracle and Salesforce of the world, all of whom have pieces of the ecosystem but still missing a good percentage of the landscape. The convergence and integration in the technology layer is bound to drive unification of consumer data which will lead to a true omni channel, frictionless & seamless consumer experience.

So what’s next?

Adobe and Demandware?

Oracle (ATG) and SDL Tridion?

Or possibly IBM (WCS) and OpenText?

I guess we shall have to wait and watch!!!

 

 

USER COMMENTS

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  1. 9/12 2013

    This merger is good news for entry level Commerce sites, but Enterprise businesses have had this advantage because Oracle already made the commitment 3 years ago to provide a unified customer experience across Marketing, Commerce, and Service actions with the acquisitions of ATG, Endeca, and Fatwire. Oracle provides an enterprise Customer Experience platform for its customers with the market-leading solutions for Commerce (ATG), Search/Experience (Endeca), and Content Management (Fatwire). This convergence of the technology was quickly followed by the collapse of internal silos that historically kept the business & IT teams separate, so it only makes sense to offer a unified platform to encourage that internal collaboration to create unified/compelling customer experiences. Add to that the many nuances of Social Channels, and Oracle is already ahead of that shift as well. More to come from Oracle! Onward – Jason Aubin

  2. Mayur Gupta
    9/12 2013

    Jason, you do bring up a good point about Oracle having taken the first few strides towards that direction, I haven’t yet seen how integrated the components are though out of the gate. Am sure that is either already in place or in the process, for instance is the front end of an ATG store now served by Fatwire or is that still ATG’s presentation layer? I do believe Endeca is built into the ATG platform. In general it is exciting to see the consolidation in some of the technology layers since that’s a must to deliver connected frictionless experiences for the consumer.